Returns & Exchanges
Due to the perishable nature of our premium meats, we cannot accept physical returns; however, we are committed to your total satisfaction and will provide a replacement or refund for any order that does not meet our high standards.
Inspect Your Delivery
Examine your package upon arrival to ensure all items are present and still frozen or cool to the touch.
Document Issues
If you notice damage to the packaging or quality concerns with the product, please take clear photos of the items and the shipping label.
Contact Customer Support
Reach out to our team within 30 days of delivery via our online contact form or phone with your order number and documentation.
Resolution Process
Our culinary experts will review your claim and issue a qualifying refund to your original payment method or ship a replacement order at no cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing